Frequently Asked Questions

nKipo is a professional network & marketplace for freelance teams with tools to help you manage your work.

Professional Network: We help connect professionals so they can form teams and collaborate on projects. Users can create profiles, search and connect with other professionals, and communicate and share with each other. Our goal is to create a community where you can build lasting relationships with other professionals and organizations.

Marketplace for Freelance Teams: We help “Buyers”, businesses or individuals with projects they need done, connect with teams of skilled freelancers (“Sellers/Talent”) to complete those projects. “Buyers” create/post projects and receive bids from teams. “Buyers” can then accept bids and hire teams for their projects. Freelance teams can use the marketplace to find new projects and expand their client base.

Tools: We offer various tools and features to facilitate the entire project lifecycle, such as communication tools, project management tools, and payment processing.

nKipo works by allowing businesses and individuals to post projects and search for teams of skilled professionals to work on them. Individuals can create profiles, form teams, offer services, find projects, submit work, and get paid!

All freelance talent and teams receive 100% of their billed work!

nKipo receives a 10% commission on the project total paid by the Buyer/Project Owner. 

For Example:

A team submits an invoice for $100.

nKipo adds a 10% commission of $10 to the invoice.

The Buyer/Project Owner pays $110 for their project.

The team receives $100 for their work.

nKipo receives $10 minus the 2-3% Stripe processing fee.

The Buyer/Project Owner receives the work submitted for the project.

A "Buyer" on nKipo is a client who is looking to hire freelance teams for projects. Buyers can create project listings, view bids from teams, and hire teams for their projects.

On nKipo, "Talent" refers to individuals or teams who have signed up to offer/sell their services to Buyers on the platform.

To create an account go to the nKipo website (app.nkipo.com) and click on the "Sign Up" button. You'll be prompted to enter your email address and create a password. Once you've completed these steps, you can start building your talent profile, forming teams, and finding projects!

To change your password log in to your account and go to the "Account Settings" section. From there, click on the "Change Password" button and follow the prompts to update your password.

To delete your nKipo account please go to nKipo.com and message our support staff via the chat bubble in the bottom right hand corner of the page. Let them know you'd like to delete your account and tell them the associated email address with the account. Please note that deleting your account will permanently remove all of your data from the nKipo platform and cannot be undone.

To add a buyer account, log in to your account and go to the "Account Settings" section. From there, click on the "Create a Buyer Profile" button and follow the prompts.

To add a talent account, log in to your account and go to the "Account Settings" section. From there, click on the "Create a Talent Profile" button and follow the prompts.

A talent profile is a digital portfolio that showcases your skills, experience, interest, and accomplishments as a professional. It's how you show the world who you are and helps you stand out to potential employers or collaborators.

To edit your talent profile, select "Talent Profile." from the side navigation menu. From there select “Edit” to edit your bio, tags, experience, education, and more!

No, each user is only allowed to have one talent profile on nKipo. Don’t box yourself in though! We want to know all about you. Use your portfolio to showcase all the things you do and love. You can be a business consultant and photographer and can update and edit your profile as needed to reflect where you are at.

Note: You can simultaneously have one talent profile, one buyer profile, and as many team profiles as you’d like!

A team profile is a profile that showcases a group of professionals who work together and are offering team services. A team profile can be used to showcase the collective skills and achievements of the group, making it easier for potential clients to see the value of working with the team. What types of teams will you make?

Note: You can simultaneously have one talent profile, one buyer profile, and as many team profiles as you’d like!

A Buyer profile is a profile that individuals or organizations can create to act as a brief introduction to freelance teams considering working on their projects.

Note: You can simultaneously have one talent profile, one buyer profile, and as many team profiles as you’d like!

To form a team select “Teams” from the side navigation menu. Then click on the “+ Create Team” button to begin the team formation and team profile process. Select “Add New Member” to browse and select a teammate to invite from your connections. You may also select “Add to New Team” from the “Connections” page on your side navigation menu when directly looking at individuals you have connected with.

nKipo has built-in messaging and video conferencing tools that allow you to communicate with your team members directly on the platform. You can also use external tools such as email and project management software if your team prefers.

Yes! Please do! This can be beneficial for individuals who have a diverse set of skills or who want to work on multiple projects simultaneously. However, it's important to make sure that joining multiple teams doesn't lead to conflicts or scheduling issues. Make sure to communicate your availability and workload with each team to ensure you can meet all project requirements.

Log in to your account and click on the "Projects'' button from the side navigation menu. From there, click on the “Create a Project” button. You will be prompted to enter project details, including the project name, description, budget, timeline, and any other relevant information. Once your project is posted, teams will be able to submit bids for your consideration.

To submit a bid first make sure you have a talent and team profile that is complete and up-to-date. Only teams can submit bids for projects. Then, browse through the available projects and select one that you're interested in. Click on the "Create Bid" button to create your proposal, including your proposed price, timeline, and any other relevant information the client may have requested. After filling out the bid, click “Submit Bid” to finalize and send your team bid to the project owner.

Yes, you can edit or withdraw a bid after you have submitted it, as long as the client has not yet accepted it. Simply go to the "Bids" section of the project and click on the bid you wish to edit or withdraw. From there, you can make any necessary changes or withdraw your bid entirely.

To submit an invoice for work you've completed, go to the "Payments" section of your account and click on the "Submit Invoice" button. From there, you can enter the project details, including the amount owed and any additional information requested by the client.

You can communicate with a client about a project through nKipo's messaging system.

If a client is not responding to your messages or requests for information, you should first try to reach out to them again and politely ask for an update. If you still do not receive a response, you can contact nKipo's customer support team for assistance.

If a team is unable to complete a project, the project owner may request to cancel the project and receive a refund of any payments made. However, nKipo encourages both parties to work together to find a solution and resolve any issues before resorting to cancellation.

To receive payments you will need to integrate with our payment processor, Stripe. You can easily set up a Stripe account by selecting "Setup Stripe" from your Dashboard or Payments page and following the prompts to connect it to your nKipo account. Once a client has accepted your bid for a project, you can invoice them for the work completed. Once the client pays your invoice, the payment will be released to you.

To withdraw funds from your nKipo account, you can log into your Stripe account by clicking on the "Log Into Stripe'' button on the Payments page. Stripe will automatically deposit the funds to your connected bank account based on the frequency you have set up. The processing of these deposits usually takes up to 2 business days, depending on your bank and location. From your Stripe account, you can access an overview of your account, view all your transactions, and manage account settings.

Navigate to the Payments page to view your payment history. This page will show all payments received and/or paid out, depending on your account type. The Dashboard also displays relevant information regarding your payment history.

At present, nKipo accepts ACH Payments through Stripe. Although we may add credit/debit card payments in the future, we currently offer only ACH payments to reduce fees and save our users money. You will only need to set up your bank account once.

nKipo does not provide tax advice, and it is the responsibility of freelancers and clients to comply with all applicable tax laws in their respective countries. However, nKipo does provide records of all earnings and payments hosted on nKipo. We plan to build out more functionality to make tax season a breeze! Please contact us if you have any suggestions.

If you have a dispute with a client on nKipo, the first step is to try and resolve the issue directly with the client through open and respectful communication. Remember that you are running a business and it is important to act professionally to protect your rating and brand. Working through difficult situations is key to developing trust with current/future clients. If you are unable to resolve the issue with the client, you can reach out to nKipo's support team for assistance in resolving the dispute.

If a project owner does not pay you for a project, you can open a dispute case with nKipo support. Our team will investigate the issue and take appropriate action to ensure that you are paid for your work.